Account and data
Questions and troubleshooting
Short answers to the questions people ask most, with links to the full guides.
In this guide
Designing
Where did my design go?
Without an account, designs are kept only in the browser where you made them. Open the app in the same browser; to have them everywhere, create an account.
The app says the browser storage is full.
The editor shows ⚠ Not saved — storage full. Delete Library pictures or old projects, then keep editing; signing in saves your projects to the cloud.
Why is there a PREVIEW mark on my design?
AI pictures and gallery backgrounds are marked in previews. The paid files and printed products have no mark. See Preview, 3D view, print check and approval.
Will the AI change my text?
No. Names, wording, logos and codes you enter are kept exactly as you wrote them.
Print problems
A picture is marked Low resolution.
The picture has too few pixels for its printed size. Make it smaller on the design, use Enhance quality, or replace it with a larger file. See Print-ready files.
I cannot order: The design can't be ordered yet.
A red finding blocks printing. Click Show in editor, use the fix button, then order again.
The order stops with The design changed after approval.
You changed the design after approving it. Close the window and order again from the current design.
AI
The AI does not work.
AI needs an account. If you are signed in, check the meter in the header: when the day's free generations are used up, they renew at midnight UTC. Manual editing always works. See The Pixi assistant and the daily AI allowance.
Orders and downloads
My download link does not work.
Each link works once and for 15 minutes. Open My downloads and click Get new links.
A product shows Download only.
It cannot be ordered printed yet; you can buy its files. See Download the clean files.
Are taxes included?
Prices in the app exclude tax; taxes are calculated at checkout. See the pricing page.
Something is wrong with my order.
Write to us with the order number from My orders; see the contact page.
Written for the app as of 2026-10-27.